Remote Services

for Mechanical Contractors

Sunbelt Controls Remote Services, a remote support solution providing our partners with the quickest path to Building Automation expertise and system diagnostics. Remote Services for mechanical contractors is designed to enhance your service offering and expedite high quality support to your clientele.

REMOTE SITE SUPPORT
Through our web based ticketing system, BAS technicians provide support for any issues that can be addressed remotely, including: schedule changes, comfort issues, communication or other irregular operation troubleshooting. Multi-point remote equipment evaluation allows you to target your activities while on-site for service calls on preventative maintenance.

EXPEDITED TROUBLESHOOTING
Our team can provide phone or remote diagnostic support to your field technicians to speed repair and service, reducing downtime.

ALARM AND SYSTEM MONITORING
We monitor buildings and verify every alarm for validity, limiting the number of unnecessary customer calls.

Let Sunbelt Controls Remote Services help you:

  • Increase Productivity
    Maximize your technician’s efficiency by remotely diagnosing issues before they even arrive on-site
  • Enhance Customer Experience
    Reduce downtime and improve service response time
  • Separate Yourself from the Competition
    Provide additional value to your clients that differentiates your services
  • Grow Revenue
    Identify greater pull through service opportunities, and quickly capture revenue for controls-related issues
  • Complement Your Service Offering
    Use historical data to develop greater insight to customer patterns and needs, complementing your mechanical services.

Our average support ticket response time is under 30 Minutes.